Thank you for shopping at Cactus Silken LLC! We are dedicated to delivering your orders as quickly and safely as possible. Please review our shipping policy below to understand how your order is processed and shipped.
1. Order Processing Time
-
All orders are carefully prepared and packed within 3 to 7 business days after receiving your order confirmation email.
-
You will receive another notification with a tracking number once your order has shipped.
2. Shipping Schedule
To ensure maximum efficiency and care in handling your packages, we ship orders twice a week:
-
Every Monday
-
Every Friday
Note: If a shipping day falls on a national holiday, your package will be shipped on the next available shipping day.
3. Shipping Carriers
We partner with top-tier international couriers to guarantee fast and reliable delivery:
-
DHL Express
-
Aramex
The choice of carrier depends on your destination and the fastest available route for your location.
4. Shipping Rates & Estimated Delivery Times
-
Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
-
Delivery Estimates: Once dispatched via DHL or Aramex, international shipping usually takes 3 to 10 business days, depending on the destination country and customs clearance.
5. Tracking Your Order
As soon as your order is handed over to the courier, you will receive an email containing a tracking number and a link to track your package in real-time. Please allow 24 hours for the tracking information to update.
6. Customs, Duties, and Taxes
Cactus Silken LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, VAT, etc.).
7. Damages & Lost Packages
If you receive your order damaged, or if your package is lost in transit, please contact the shipment carrier or our support team immediately at Saida@cactussilken.com. Please save all packaging materials and damaged goods before filing a claim.
Need Help?
If you have any questions about your order or our shipping process, please feel free to reach out to us at Saida@cactussilken.com.
Welcome to Cactus Silken LLC—a vision brought to life by me, Saida, and a dedicated collective of skilled women artisans in the Atlas Mountains.
Our journey began in 2020, when I first started handcrafting these unique bracelets for close friends and special wedding occasions. As love for these pieces grew over the years, the demand flourished, leading me to supply local shops right here in my city. Driven by this local success, in 2024, I envisioned sharing our craftsmanship with the entire world, launching our product into the global market to reach everyone who appreciates true, mindful luxury.
We believe jewelry should be a pure touch of nature against your skin. That is why I specialize in handcrafting unique bracelets from Cactus Silk—a vegan, organic fiber harvested from the Saharan Agave plant. We completely reject industrial machines and harsh chemicals. Unlike mass-produced synthetic jewelry made from nylon, polyester, or plastic threads—which are non-biodegradable and often cause skin irritation or allergic reactions due to toxic dyes—our authentic Cactus Silk is entirely plant-based. Dyed naturally using organic flowers and roots, our bracelets are naturally hypoallergenic, incredibly soft, and fully breathable.
By choosing us, you support rural women artisans and help keep this sustainable craft alive. Because each item is fully handmade, no two bracelets are ever identical—giving you a unique treasure.
Thank you for being part of our journey.
— Saida & The Cactus Silken Team