We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at saida@cactussilken.com. Please note that returns will need to be sent to the following address: Wifak 1, Rue 1, Casablanca , Morocco, 22000
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at saida@cactussilken.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at saida@cactussilken.com.
Welcome to Cactus Silken LLC—a vision brought to life by me, Saida, and a dedicated collective of skilled women artisans in the Atlas Mountains.
Our journey began in 2020, when I first started handcrafting these unique bracelets for close friends and special wedding occasions. As love for these pieces grew over the years, the demand flourished, leading me to supply local shops right here in my city. Driven by this local success, in 2024, I envisioned sharing our craftsmanship with the entire world, launching our product into the global market to reach everyone who appreciates true, mindful luxury.
We believe jewelry should be a pure touch of nature against your skin. That is why I specialize in handcrafting unique bracelets from Cactus Silk—a vegan, organic fiber harvested from the Saharan Agave plant. We completely reject industrial machines and harsh chemicals. Unlike mass-produced synthetic jewelry made from nylon, polyester, or plastic threads—which are non-biodegradable and often cause skin irritation or allergic reactions due to toxic dyes—our authentic Cactus Silk is entirely plant-based. Dyed naturally using organic flowers and roots, our bracelets are naturally hypoallergenic, incredibly soft, and fully breathable.
By choosing us, you support rural women artisans and help keep this sustainable craft alive. Because each item is fully handmade, no two bracelets are ever identical—giving you a unique treasure.
Thank you for being part of our journey.
— Saida & The Cactus Silken Team